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Shipping Information

 

I selected “Quote to Be Provided Prior to Shipping.” When will I receive a shipping estimate? 

  • Our team keeps regular business hours and works diligently to respond to all inquiries within 1 business day. 
  • The shipping quote will be sent to the email referenced on your order confirmation, and you will be asked to reply with a confirmation. 
  • If this requested quote option was selected, we will not ship out your order until the shipping estimate has been approved. 

How Accurate are Shipping Estimates? While we do our best to provide you with the best possible shipping estimates, they are just that, an estimate. If shipping costs are higher than estimated, we will do our best to honor what was quoted; if shipping costs from available carriers are significantly different, we will reach out to confirm you want to proceed before shipping. 

Can an Order be Expedited? At this time, we don’t automatically estimate expedited shipping options. However, we are happy to look into all shipping options for you; just reach out to our customer service team to do so!  

How Long will it take to receive my order? 

  • In Stock items ship out within 1-2 business days
  • Quick Ship items ship out within 5-10 business days 
  • Out-of-stock items are waiting on inventory replenishment; lead times may vary. Feel free to contact our customer service team for an accurate lead time. 
  • Lead time on Special Order items depends on the product. Please reach out to customer service for more information. 

How will my order ship? 

Direct Supply ships products in various ways: 

  • Delivery on the Direct Supply Fleet is available throughout Michigan and Indiana. 
  • Items in stock in our Grand Rapids are available to ship via UPS or common carrier depending on size outside of that range. We do also UPS smaller items within our delivery zone. 
  • Local Pick up from our Grand Rapids warehouse is available for In Stock items. 
  • Quick Ship items ship on a variety of carriers.  

How do I return my order? Check out the return information (hyperlink) page for return details. 

Our team of industry professionals are here to help you. If you have any questions at all regarding our products, shipping or other services, please reach out! 

Our business hours are: Monday - Friday 7:30 AM – 4:30 PM Eastern Standard Time. 

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Return Information

Start Here to Request a Return Material Authorization

 

Returns for stock products are accepted within 30 days of the original invoice date with prior authorization approval. Returned products must be in new condition with the original packaging intact. Please Fill out this form to see if your order qualifies. Restocking fees of up to 25% may apply. Direct Supply Inc. does not cover return shipping. We will always ask the manufacturer if we can return special order material, but returns are not guaranteed on special orders.

Once approved, Direct Supply will provide a Return Material Authorization. Please include this RMA with the returned item. Items returned without RMA documentation cannot be processed. Authorized returns are inspected within 5 business days of receipt. Questions regarding a return? Reach out to us at This email address is being protected from spambots. You need JavaScript enabled to view it..


 

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Sustainability Header

Sustainability 

As a family-owned business, our concerns are not just quarterly earnings and our board but also for the upcoming generations of our family and yours and the impact our business has on the world they will live and work in.  

Making the most of what we have and being considerate of those around us are both core family values at Direct Supply, and we try to live that in our day-to-day business operations.  

Making the most of every delivery, trip, and package is good for Direct Supply and the environment. That’s why we source many products we distribute within our delivery reach. When our trucks are typically coming back empty, they now come back with stock for our warehouse, eliminating a wasted trip. 


Recycling 

Did you know that we recycle the cartridges for our DutchLock adhesives? Contact us to reduce some of your shop waste with our recycling program for seaming adhesive.  

Direct Supply will take back any brand’s jumbo and larger-size spray adhesive canisters. These canisters are returned to our manufacturing partner, inspected, cleaned out, and reused for future spray canisters, saving them from landfills. 

Direct Supply is committed to reusing and recycling all skids and cardboard packaging. Any unusable skids for shipping purposes are turned into mulch by another local family business. 

Direct Supply also offers a variety of products that contain a percentage of recycled raw materials and initiatives to reduce waste. Contact us to learn more. 


The Future of Our Industry 

Direct Supply is always looking for new and innovative products that are better for our customers and the environment.   

There’s a growing trend in A&D to pledge to use only environmentally friendly products for new projects. Learn more about the AIA’s Material Pledge initiative here: https://www.aia.org/design-excellence/climate-action/zero-carbon/materials-pledge 

Declare, Red-List, and Red-List Free products are becoming terms used frequently in specifications now with these Living Future-backed terms. Learn more: https://living-future.org/programs/#materials 

Although some of this may feel futuristic, we will continue to make decisions with the next generation in mind. 

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CUT-TO-SIZE QUOTE FORM

Hand Woven Grille • Mesh/Screen • Rattan • Leather • Resin

Due to the unique nature of our hand woven grille, we require all orders to be given in 1/8" increments (example: 20-1/8" x 12-5/8").

 

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HAND WOVEN GRILLE

STYLE
DESCRIPTION
FINISH
PANEL SIZES (IF MORE THAN 4 PANELS REQUIRED PER STYLE, CONTACT US)
QTY
ORIENTATION

.75' MULTI-CRIMP SINGLE DIAMOND

.5" ROUND SINGLE DIAMOND
Select FinishAntique Brass(AB)Antique Copper(AC)Antique Pewter(AP)Flat Black(WR)Satin Brass(SB)Satin Nickel(SN)Stainless "Look"(SS)

375" FLAT FLUTED

.375" FLAT SINGLE DIAMOND

1" FLAT DOUBLE DIAMOND
Diamond Only

.75" PRESSED SINGLE DIAMOND
Diamond Only

5" STRAIGHT FLAT DIAMOND
Diamond Only

.1875" FLAT SQUARE
Diamond Only

5" CHICKEN WIRE
Diamond Only

75" MULTI-CRIMP SINGLE DIAMOND W/ROSETTES
Antique Brass
Diamond Only

1" FLAT DOUBLE DIAMOND W/ROSETTES
Antique Brass
Diamond Only

MESH/SCREEN

STYLE
DESCRIPTION
FINISH
PANEL SIZES (IF MORE THAN 4 PANELS REQUIRED PER STYLE, CONTACT US)
QTY

FINE WIRE MESH

BENGAL ITALIAN MESH
Stainless Steel

PINSTRIPE ITALIAN MESH
Stainless Steel

JUTE ITALIAN MESH
Stainless Steel

CHEVRON ITALIAN MESH

BAR CODE ITALIAN MESH
Stainless Steel

RATTAN

STYLE
DESCRIPTION
FINISH
PANEL SIZES (IF MORE THAN 4 PANELS REQUIRED PER STYLE, CONTACT US)
QTY

RADIO WEAVE (SQUARE) WEBBING
Stainless Steel

HEX WEBBING
Stainless Steel

HERRINGBONE WEBBING
Stainless Steel

BASKET WEAVE WEBBING
Stainless Steel

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JSI Cabinetry

JSI Cabinetry offers in-demand styles and finishes at affordable prices - Available RTA or Assembled in select markets!

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  SHOP JSI VIEW JSI RESOURCES

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Organized Living

High-quality home storage and organization systems, we have the right products for every project and budget!

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At the end of 2016, Amazon shipped 3 million packages a day. Chinese eCommerce giant Alibaba shipped an overwhelming 12 million packages per day (source). A more recent number from January 2018 for Amazon shows that the company shipped over 5 billion items worldwide through their Prime program (not including non-Prime sales) in 2017, although there is no breakdown of how many packages that entailed.

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At Direct Supply, we’re passionate about our customers and will do everything possible to help them succeed. The Direct Supply team has a wide range of industry experience, from commercial interior design to solid surface fabrication, manufacturing, woodworking, and more.

We genuinely want to be helpful however we can. Let us know your questions, and if we can’t help, we’ll try to point you in the right direction!

Contact Us

We sell products, but our passion is for those we sell them to.

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Let us be your behind-the-scenes design partner. Our team is here to assist industry professionals with support on kitchen and bath projects that range from:

  • Customer Showers with Engineered Panels and Solid Surface – alternates to tile showers that are easy to install, and durable.
  • Kitchen and Bath Cabinetry – cabinetry options that range from good to better to best. We also offer design services and plans for you to present with selections to your clients.

We also offer job site delivery within Michigan and Northern Indiana.

As a behind-the-scenes partner, our goal is to help in ways that keep you focused on what you do best and custom-tailor solutions to meet the diverse needs of our different customers. Contact us today to schedule a time to discuss your unique business needs, and we’ll discuss if we can assist!

Contact Us

Cabinetry, Hardware, Fixtures, and More!

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Your individual business needs are unique. One-size solutions do not fit all, and as a service-focused supplier, we’re interested in how we can tailor solutions to your business needs and not the other way around.


Direct Supply offers a range of products to fit different customer needs – from budget-friendly options to labor-saving solutions and unique products.


What unique needs do you have that are a challenge for your current supply chain?


How can your suppliers better support your needs?


We’d love to listen and see if we can help. Contact us.

Your needs are unique. How well does your supply chain meet them?

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Unique Hardware Solutions

We’re seeing an increased trend in multi-functional spaces. Are you?

















Both Salice and Sugatsune offer unique hardware solutions to help you maximize the functionality of multi-purpose spaces. Ideal for….


  • Doors that slide, move laterally, hideaway, and more.
  • Work surfaces that lift, drop, or disappear.
  • Cabinet doors that you push to open without exposed hardware.




Contact us to discuss your project and slide through solutions that may be a great fit!

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We also LOVE the modern tambour door solution offered by Rehau. Learn More



Hardware perfect for creating multi-functional spaces.

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Functional Hardware

We’re all about creating beautiful products and projects and equally passionate about HOW the products work. We want your clients to enjoy your products for many years to come, and quality hardware is at the heart of creating long-lasting products.


Functional Hardware Solutions


  • Salice – We love Salice Hinges and Undermount Drawer Slides. Made in Italy, Salice is dedicated to creating high-quality functioning hardware.

  • Fulterer – Fulterer’s high-quality standards are tangible in the function and feel of Fulterer slides. Let us know what you’re using now and we’ll send you a sample slide to test.

  • Sugatsune – Sugatsune offers unparalleled quality and ease of installation. We especially love their hinges, catches, lift-systems and Fastmount system.


How can we help you create products that are equally beautiful and functional?


Global Hardware Brands with Excellent Reputations for Quality and Innovation.

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DutchLock Adhesives

The DutchLock brand was developed with the fabricator in mind with 20+ years of industry experience in solid surface, fabrication, and manufacturing. DutchLock was designed to…


  • Reduce wasted time and clean up in the seaming process.
  • Simplify the hand-mixing process and reduce the guesswork involved.
  • Embrace technology to improve the quality of matches and the time involved in obtaining a great match between glue and material.
  • Reduce global footprint with recyclable cartridges.

Key Seaming Solutions from DutchLock


  • Color Matching Tools
    • Glue Color Chips – Great for repairs or when the surface color isn’t known.
    • The Directometer – A color muse device connecting to your phone via Bluetooth provides cartridge matches and cross-references for hand-mixing formulas.
    • DutchLock App – Search for color match, formulas for hand mixing and more.
  • Cartridge Glue – two formulas, three cartridge sizes, and hundreds of color matches.
    • Flowable – Traditional seaming adhesive
    • Non-Sag / Dripless – Revolutionary formula designed to reduce waste and clean up… It’s especially great for field seams.
  • Hand Mixing
    • Easy to dispense components – Resin, Pigments and Hardeners
    • Online Formulas for easy-to-mix matching
    • o Starter Kits
  • Substrate Bonder & Rod / Clip Adhesives
  • Seam Tape – So efficient, you’ll wonder why no one thought of this sooner!

Learn More About DutchLock

A Revolutionary Seaming System for Hard Surfaces.

  1. US Futaba
  2. River Run
  3. Rehau
  4. Panolam
  5. Omega National
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