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How Fast do Orders Ship from Direct Supply Inc?
How Fast do Orders Ship from Direct Supply Inc?
Direct Supply is a Michigan-based distributor of hardware, adhesives, surfaces, and more. Since 1989, we’ve served regional designers, manufacturers, and makers with top brands like Salice, Panolam, Rehau, Fulterer, Sugatsune, and more.
Does Direct Supply Ship Nationwide?
Yes! Since launching our e-commerce platform, we’ve shipped products throughout the United States and introduced many more trade-favorite brands, including Lamello, Rincomatic, Designs of Distinction, and others.
At Direct Supply Inc., we categorize our items into different shipping classes. Here’s a guide to help with estimated lead times:
Items with IN STOCK status ship from our Grand Rapids, MI warehouse within 1-2 business days.
IN STOCK Lead Times
- 1-2 Days Across the Midwest
- 2-3 Days to the East Coast & South East
- 4-5 Days to the West Coast
Items with OUT OF STOCK status are a stock item, and replenishment is on the way.
What Hardware products are kept in stock?
We have thousands of hardware SKUs in stock from Salice, Sugatsune, Fulterer, US Futaba, A&M Brackets, Rincomatic, Pride Décor and more. We stock everyday cabinet hardware like frameless and faceframe hinges, undermount and ball bearing drawer slides, cabinet knobs and pulls, as well as specialty hardware products like cabinet door lift systems, toy box lid hardware, pocket door hardware, and more.
Is Same Day Shipping Available?
Most orders for stock products are shipped the day they are placed or the following day, if placed after 2pm Eastern Time. If you’d like expedited shipping like Next Day Air, let us know and we’d be happy to provide a shipping quote.
Items with QUICK SHIP status ship from manufacturers’ warehouses, and assuming they are in stock, ship within 5-10 days. Most of our manufacturers ship from warehouse in IL, NC, or other US locations.
SPECIAL ORDER items are generally made to order or traditionally not stocked by manufacturers or us. If you order a special-order product, we’ll reach out with an estimated lead time once it’s processed. Special order items generally cannot be cancelled or changed once confirmed by customer service. You’re always welcome to contact customer service prior to ordering, too!
These estimated lead times are also displayed on individual item pages, so you’ll know what to expect when ordering. Lead times and stock levels aren’t a perfect science. We try out best to give you accurate information up front, however, sometimes things come up. If they do, the Direct Supply customer service team will communicate what happened, provide expediting opportunities or alternative product options. The Direct Supply team is here to help! Please reach out with questions or let us know how we can help.
How Do Orders Ship?
Within Michigan and Northern Indiana, orders ship on the Direct Supply Fleet with regular weekly route deliveries through the area.
Outside of Michigan and Northern Indiana, Direct Supply utilizes UPS and Common Carrier services. Heavy or Oversized items are shipped via Common Carrier, and a quote is provided prior to shipment.
Does Direct Supply offer Bulk or Trade Pricing?
Yes! Trade professionals can register for their own trade account and unlock trade specific pricing, items and more. Trade accounts also have access to order history and status, quicker checkout, and multiple payment options, including payment terms.
Direct Supply also offers bulk discounts for many of our products when ordered in full box quantities or full skids. If you don’t see price breaks shown online, please feel free to reach out to our customer service team and request a quote.
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Fast Midwest Shipping. Centrally located in Michigan, Midwest customers receive stock items within 1 – 3 days.
